Workflow Steps – Deviations, Deficiencies and Other Non-Compliance Events

 

Step #

Step

Workflow Action

Results

1

Submitter initiates a Deviation, Deficiency or Other Noncompliance Event and completes the questionnaire.

None

Application is saved in Insight and can be viewed and accessed from the Work In Progress page.

 

Status = In Progress

2

Submitter has completed, successfully validated and submitted the application.

None

E-mail notification is sent to the SRAC Inbox with a link to Insight for determining action.

 

Status = Submitted

3a

Compliance person reviews report and makes determination that the report needs clarification. 

Compliance person clicks “Decline” and routes the report back to the Submitter with comments on clarifications needed.

E-mail notification is sent to the Submitter with a link to Insight for review.

 

Report is automatically unlocked for the Submitter to make changes.

 

Status = Pending

4

If action in step #3 is “Decline”, then Submitter makes any necessary changes and saves application.

None

E-mail notification is sent to the Compliance person with a link to Insight for determining action.

(Next step is 3a or 3b)

 

Status = Pending

 

3b

Compliance person reviews report and makes determination.  In this scenario determination is that the report is complete.

Compliance person clicks ‘Accept’.

For the SRAC office, this is where workflow ends and current processes continue.  Assignment to board will happen in ReX.

 

Status = Pending